Close tickets by
fixing the order.
Most tickets are an order problem wearing an inbox costume. datavessel reads the Gorgias ticket, finds the order behind it, and resolves both — the refund, the address, the tracking answer, and the reply — as one batch you approve. The ticket closes because the problem is gone.
Gorgias + Shopify / WooCommerce · Reply and fix, one approval
“Package arrived damaged. I'd like a refund.”
Gorgias · matched to order #1029
Reply — approved with the fix
Hi Sam — so sorry about that. We've refunded the full €49.90 to your original payment method; you'll see it in 3–5 days. No need to send anything back.
- Refund executed: €49.90 — the exact calculated amountapproved
- Tagged: damaged · refundauto
- Closed — problem gone, not just answered
The problem
Support is a treadmill.
Most of the queue is the same handful of order problems — and answering them is only half the work. The other half is the admin tab: the refund, the address change, the cancellation the reply promised. Tools that only draft replies leave that half to you.
The queue never empties
Every morning it's full again — the same shipping, returns and where's-my-order questions, over and over.
Slow first response
Tickets sit for hours before anyone triages them, and response time is the number customers judge you on.
Too small to outsource
A support agency or a new hire is a big monthly cost for a queue that's mostly repetitive first-line work.
How it works
The same loop, on your inbox.
Analyze · Run · Track — the first-line support an agency bills monthly for, handling the routine so your team handles the hard ones.
- A
Analyze
It reads the ticket — and the order behind it.
datavessel pulls each open Gorgias ticket, matches the customer to their Shopify or WooCommerce order, and diagnoses what it actually needs: a tracking answer, an address fix, a cancellation, a refund inside your policy, or a genuine escalation.
- R
Run
It fixes the order and writes the reply — together.
The refund at the exact amount your store calculates, the cancellation with restock, the corrected address — plus the reply that goes with it. Both arrive as one approval batch, because a promise to a customer should never ship without the fix behind it. Deny the fix, and the reply gets rewritten before anything sends.
- T
Track
It closes what's resolved, escalates what isn't.
Resolved tickets get tagged and closed — the problem is actually gone. Anything your policy doesn't clearly cover becomes an internal note for a human, not an improvised exception. Every decision is remembered for the next run.
What it can do
Resolution, not just triage — safely.
Every customer-facing reply and every order action — refund, cancellation, address change — pauses for your approval with the exact parameters shown, amounts included. Your refund policy is the agent's policy; anything it doesn't clearly cover gets escalated, not improvised.
- Reply with real order & tracking context
- Refund at the store-calculated amount
- Cancel an order, restock included
- Fix the shipping address before it ships
- Tag, route and escalate the judgment calls
- Close tickets whose problem is actually gone
Tickets don't close.
Problems do.
Connect Gorgias and your store, set your refund policy, and approve your first resolution batch in minutes — the money stays under your sign-off.